PLEASE NOTE: We are currently updating our ticketing system and will be able to accept and process new exchange requests by Wednesday, September 2st 2020.
Thank you for understanding,
If you are experiencing problems with any of our products, please fill out the form below and we will get back to you as soon as we can. If you are experiencing a leak with an inflatable product, and would like more information on how to find and repair the leak, click here.
*IMPORTANT: A copy of your proof of purchase is required. Click on the ‘Upload File’ button at the bottom of the page to attach a file.
Where to find Item Number, PO Number and Manufacturing Date?
If you have a registration card
This registration card example shows where you can identify the Model Name, Model Number and the Manufacture Date for the product you are registering.
If you DO NOT have a registration card
The images below show where you can identify the Model Name, Model Number and the Manufacture Date for the product you are registering. This information can either be found on the product itself, below the Warning text:
or on the retail packaging, above the barcode:
Where to find the PO / LOT Number?
You will find your items PO/LOT number below the warning label, which is located close to the product’s valve: